Return Window

We accept returns within 14 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in original condition
  • Items must be returned in original packaging

Due to the nature of ingestible and personal care products, opened or used items are not eligible for return.

How to Initiate a Return

To request a return, please contact us at:
info@timberlinenaturals.co

We aim to respond within 24 hours and will work quickly to resolve any issues.

Refund Processing

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 business days to the original payment method

Shipping & Fees

  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

Billing Descriptor

Charges will appear on your bank statement as:
TIMBERLINE NATURALS

If you do not recognize a charge, please contact us before initiating a dispute so we can resolve the issue quickly.

Order Support & Dispute Resolution

We are committed to resolving any concerns quickly and fairly.

If you experience any issue with your order, please contact us directly at:
info@timberlinenaturals.co

We will make every reasonable effort to provide a prompt resolution, including replacements or refunds where appropriate.

Fraud Prevention

To protect our customers, Timberline Naturals uses secure payment processing and fraud detection systems.

We reserve the right to cancel or refund any order flagged as high-risk or suspected fraudulent activity.